Terms & Conditions (Cancel order)

1. Eligibility for Cancellation

• Orders can only be cancelled before they are processed, packed, or shipped.
• Once an order has been dispatched, cancellation requests cannot be accepted.

2. How to Cancel

• Customers can request cancellation through their account dashboard or by contacting our customer support team via email or phone.
• The cancellation request must include the order number and customer details for verification.

3. Refund Policy

• If payment has already been made, a full refund will be issued for successfully cancelled orders.
• Refunds will be processed within 2 working days through the original mode of payment.

4. Non-Cancellable Orders

• Customized, personalized, or made-to-order products cannot be cancelled once the order has been confirmed.
• Discounted, clearance, or promotional items may not be eligible for cancellation.

5. Company Rights

• We reserve the right to cancel any order due to stock unavailability, pricing errors, suspected fraudulent activity, or payment issues.
• In such cases, the customer will be notified promptly, and a full refund will be issued where applicable.

6. Changes to This Policy

• We reserve the right to modify or update these Terms & Conditions at any time without prior notice.
• Customers are encouraged to review this policy periodically for any updates.