Warranty Policy

Warranty Policy:

• After 14 days of purchase, the product falls under a 6-month / 1-year guarantee period as stated on your invoice / purchase bill.
• This warranty covers only the gold plating/colour of the product. If the gold plating fades or the colour wears off during the warranty period under normal usage, you may submit a warranty claim.

Warranty Does Not Cover:

• Missing or fallen stones.
• Broken, bent, or damaged parts.
• Chain breakage, hook damage, screw damage, or lock/clasp damage.
• Excessive wear and tear.
• Damage caused by mishandling, accidents, improper storage, or misuse.
• Damage caused by perfumes, chemicals, acids, water, sweat, or other harsh substances.
• Scratches, dents, or other cosmetic damage resulting from improper handling.

Important Usage Instructions:

To extend the life of your jewelry:

• Recommended for occasional use.
• Use carefully to prevent deep scratches.
• Keep out of reach of perfumes and acids.
• Store the jewelry in a dry place after use.

How To Claim Your Warranty:

• Send an email to support@everestgoldcovering.com with your order number and details regarding your warranty claim,
  or contact us on WhatsApp at +91 99429 69240.
• You are entitled to only one free service within the warranty period.
• Wait for our team to review and approve your claim.
• Once approved, the customer is responsible for self-shipping the product to our shop address. One-way shipping charges are to be borne by the customer.
• Securely package the product in the original packaging or an appropriate alternative.
• Upon receipt, the faulty product will be re-plated with pure 24kt Gold or Antique Gold (depending on the product nature) and will be returned to the customer within 7 working days.