- After 14 days of purchase, the product falls under a 6-month/1-year guarantee period as stated on your invoice/purchase bill.
- During this period, if any issues arise regarding gold plating or color, the customer may file a warranty claim.
Warranty Does Not Cover:
- Excessive wear and tear.
- Damage caused by mishandling or improper care.
How To Claim Your Warranty:
- Send a email to support@thanola.com with your order number and details regarding your warranty claim.
- Wait for our team to review and approve your claim.
- Once approved, the customer is responsible for self-shipping the product to our shop address. One-way shipping charges are to be borne by the customer.
- Securely package the product in the original packaging or an appropriate alternative.
- Upon receipt, the faulty product will be re-plated with pure 24kt Gold or Antique Gold (depending on the product nature) and will be returned to the customer within 5 working days.